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Terms and Conditions


Modification & Cancellation of order 


Please contact us on by message box if you wish to cancel or make changes to the details of your order (e.g. delivery address). Please note that all items that have been dispatched cannot be modified/cancelled under any circumstances.

 

Payment Method

 

1) PayMe

2) Bank Transfer

3) Credit Card

 

 

Availability

 

We have regular update with our suppliers for stock availability on each product and we ensure that the stock information on our website is updated instantly.

However, some products are very popular that they can be sold out quickly within hours. Therefore, when we receive your order, we will check the stock availability and confirm with you in 1-4 days.
 

 

DELIVERY TIME 

 

Deliveries will be arranged worldwide via Express within 3-5 working days after the receipt of your payment. Delivery lead-time might be affected by stock availability. Estimated delivery time will be advised when the order is placed. 

OUR REGULAR SHIPPING DATE : EVERY MONDAY / THURSDAY / SATURDAY(EXCEPT PUBLIC HOLIDAY)

 

 

SHIPPING AND HANDING RATES - 

 

There is no surcharge for oversea shipment, shipment cost would be based on parcel weight and the rate would be different for different countries. 

The following link would have the delivery lead-time and cost for different countries for your reference.  Actual shipping charge will be advised when the order is placed. 



LOCATION : HONG KONG / MACAU / TAIWAN


S.F. EXPRESS (LOCAL COURIER)    

 

* Delivery charges: First 1kg Basic charge HKD$20, parcel with over 1kg will have extra charges and we will advise the details by email.

 

The courier will contact you by phone before the delivery and signature is required for parcel receipt.  If you are not able to receive the delivery at the set time, the courier will contact you for pick up arrangement.

 

Please make sure the correct phone number is provided as we will confirm with you by phone before the shipment is arranged.

 

Link: http://www.sf-express.com/us/en/delivery_step/enquiry/rate_enquiry.html

 

(S.F. Express Centre - self pick up)*HONG KONG ONLY*

* You can pick up goods by your self from S.F express / 7-11 store / Circle OK store

* S.F Express Centre address : 

  Please find a link for details: 

  http://www.sf-express.com/hk/en/others/Contact_Us/SF_service_center_address/


* S.F.Express - Authorised Services Store

1 ) 7-11 Store 2) Circle K 3) Shell Stations 4 ) Small size chain store 5)EF locker


Please find a link for details : 

http://www.sf-express.com/hk/en/deliver/delivery_tools/self_pickup_self_dropoff/



HONG KONG POST OFFICE  

 

* Information on Shipment cost and delivery lead-time for different countries are available at the below link:

Link: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

 

* Register post sur charge : $15.50


 

SPEED POST / EMS

 

 

*Speed post service is also available and the tracking number will be provided once the parcel is sent.

 

http://www.speedpost.hk/speedpost/sections/postageCalc/postageCalc.jsf;jsessionid=E101361CD4D1F5C0EC34E8CB1E418233

 

 

TAXES AND CUSTOMS 

 

For all international deliveries, local, custom and sales taxes will not be included in the selling price and the delivery cost.

 

You might be notified by your local customs authority for customs and sales taxes payment once the goods have reached your country and you might need to settle the payment before you can obtain the goods. LaYan Kids CluB is not responsible for any delay that is related to custom declaration.